Frequently Asked Questions
Find answers to common questions about our Monaco chauffeur service. Can't find what you're looking for? Contact us directly.
Booking & Reservations
How do I book a chauffeur service?
You can book online through our quote form, call us directly, or contact us via WhatsApp. We recommend booking in advance, especially during major Monaco events.
How far in advance should I book?
For standard transfers, 24-48 hours is sufficient. For major events (Grand Prix, Yacht Show), we recommend 2-4 weeks in advance. Same-day bookings are possible subject to availability.
What information do you need when I book?
We need your pickup location, destination, date and time, number of passengers, luggage count, and contact details. For airport transfers, we also need your flight number.
Will I receive a booking confirmation?
Yes, you'll receive an email confirmation with booking details, chauffeur information, and our 24/7 contact number within 1-2 hours of booking.
Payment & Pricing
What forms of payment do you accept?
We accept credit/debit cards, bank transfers, cash (EUR), and offer corporate invoicing for business clients.
Are your rates all-inclusive?
Yes, all our rates include the chauffeur, vehicle, fuel, tolls, taxes, and gratuities. No hidden fees.
Do you charge extra for waiting time?
For airport transfers, we include 60 minutes of complimentary waiting time. For other services, reasonable waiting time is included.
What is your cancellation policy?
Free cancellation up to 24 hours before service. 50% charge for cancellations 12-24 hours before, and full charge for less than 12 hours notice. We're flexible for flight delays and emergencies.
Vehicles & Luggage
What vehicles are in your fleet?
We primarily use Mercedes E-Class, S-Class, and V-Class vehicles. We also have a prestige fleet including Rolls-Royce, Bentley, Maybach, and Range Rover.
How much luggage can I bring?
E-Class and S-Class: 2 large suitcases plus hand luggage. V-Class: 6-8 large suitcases. For special items like golf clubs or skis, please mention when booking.
Do you provide child seats?
Yes, we provide complimentary child seats and booster seats. Please specify your child's age and weight when booking so we can install the appropriate seat.
Are your vehicles wheelchair accessible?
Please contact us directly for wheelchair accessibility needs. We can arrange suitable vehicles depending on requirements.
Airport Services
How does airport meet-and-greet work?
Your chauffeur meets you at the arrivals hall holding a name sign. We track your flight in real-time and adjust pickup if delayed. VIP Fast Track service offers aircraft door greeting.
What if my flight is delayed?
We monitor all flights automatically. If your flight is delayed, your chauffeur adjusts the pickup time at no extra charge.
Do you offer VIP Fast Track at Nice Airport?
Yes, our VIP Fast Track service includes personal greeter at aircraft door, priority immigration lanes, baggage assistance, and escort to your chauffeur. €150 per person.
Can you assist with private jet arrivals?
Yes, we regularly serve private jet passengers at Nice Airport's FBO terminals and coordinate with flight operations for seamless pickup.
Service & Coverage
What areas do you cover?
We cover all of Monaco, the French Riviera (Nice, Cannes, Saint-Tropez, Antibes), and cross-border to the Italian Riviera. We also offer long-distance transfers across France and Europe.
Are your chauffeurs English-speaking?
Yes, all our chauffeurs are fluent in English and French. Many also speak Italian, Russian, and other languages.
Can I request a specific chauffeur?
Yes, if you've had a chauffeur previously and would like the same driver, we'll do our best to accommodate based on availability.
Do you provide service during Monaco Grand Prix?
Yes, we specialize in Grand Prix transport. We recommend booking 3-4 weeks in advance as demand is very high during race weekend.
Corporate & Events
Do you offer corporate accounts?
Yes, we provide dedicated corporate accounts with monthly invoicing, payment terms, and a dedicated account manager.
Can you handle multiple passengers for an event?
Yes, we regularly coordinate multi-vehicle transport for conferences, board meetings, and events. We can manage schedules for entire delegations.
Do you provide service for Monaco events like Yacht Show or Rolex Masters?
Yes, we specialize in all major Monaco events: Grand Prix, Yacht Show, Rolex Masters, Top Marques, Les Assises, and more.
What are your invoicing terms for business clients?
Corporate clients can set up accounts with NET 30 payment terms and consolidated monthly invoicing.