Your Privacy Matters

Privacy Policy

How Monaco Chauffeur Service collects, uses, and protects your personal information

Introduction

Monaco Chauffeur Service (operated by Labell Luxury Services) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data We Collect

Personal Information:

Name and contact details (email, phone number)
Pickup and drop-off locations
Travel dates and times
Number of passengers and luggage
Special requests or preferences

Technical Information:

IP address and browser type
Device information
Pages visited and time spent on site
Referral source

Booking Information:

Vehicle preferences
Payment information (processed securely by third-party providers)
Booking history and preferences

How We Use Your Data

We use your personal data to:

Process and confirm your booking requests
Provide chauffeur and transportation services
Communicate with you about your booking
Send booking confirmations and updates
Improve our services and website functionality
Comply with legal and regulatory requirements
Send promotional offers (only with your consent)

Legal Basis for Processing

We process your personal data based on:

Contract Performance: To fulfill our contractual obligations for your booking
Legitimate Interest: To improve our services and maintain business records
Legal Obligation: To comply with tax, accounting, and other legal requirements
Consent: For marketing communications (you can withdraw consent at any time)

Data Sharing and Third Parties

We may share your data with:

Our Drivers: To fulfill your transportation service
Payment Processors: To process your payments securely
Parent Company: Private Car Service Paris for operational support
Legal Authorities: When required by law or to protect our rights

We do not sell your personal data to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Our security measures include encrypted data transmission (SSL/TLS), secure servers, and restricted access to personal data.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Booking Data: Retained for 3 years for accounting and legal compliance
Marketing Consent: Until you withdraw consent
Website Analytics: Typically 26 months

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected]

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content.

For detailed information, please see our Cookie Policy

International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place to protect your data.

Contact Us & Complaints

If you have questions or concerns about our privacy practices, please contact us:

Email: [email protected]

Phone: +33 6 52 74 14 48

Address: 3 Rue Plati, Monaco 98000

You also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.